Originally Published: 19 June 2024

This analysis is based on Nimble Global's proprietary research and 30+ years of practical experience across over 90 countries.

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CASE STUDY

PRIVATE EDUCATION

Our client, a prominent private educational institution, had a substantial hiring need, with over 2000 hires made annually, and faced challenges with their existing Applicant Tracking System (ATS) provided by a globally recognised brand. Dissatisfied with the poor customer service and recognizing that brand recognition does not guarantee quality, the client sought our assistance in selecting a new ATS partner. This case study outlines how we addressed their concerns, facilitated the selection process, and met the client's front and middle-office requirements.

CLIENT GOALS

• Identify an ATS partner that delivers superior customer service and support.

• Document the front and middle-office requirements to inform the selection process.

• Avoid overbuying unnecessary functionality.

• Evaluate a mix of established ATS brands and innovative newcomers to the market.

• Ensure an objective and logical decision-making process involving a third-party perspective.

  
  

OUR APPROACH

• Requirements Documentation: We thoroughly investigated the client's concerns and documented their front and middle-office requirements.

• Sourcing Potential Partners: We identified potential partners using the documented requirements.

• Demo Presentations: Each shortlisted ATS provider  provided a system demo.

• Decision-Making Process: We presented a vetted shortlist based on demos and suitability. A second round of demos enabled the client to actively participate in evaluating the systems. Our team acted as an objective third-party perspective to guide the final decision-making.

OUR RESULTS

• Enhanced Customer Service: The client now works with a partner known for superior customer service and support.

• Aligned Functionality: The selected ATS met their front and middle-office needs without unnecessary functionalities.

• Innovative Solution: The selected ATS partner offered cutting-edge features and demonstrated agility in adapting to evolving recruitment needs.

• Objective Decision-Making: Our involvement as a third-party perspective helped the client make an informed and objective decision, free from biases or preconceptions.

Stay Nimble. Stay Compliant.

About the Author: With extensive experience in workforce compliance and global workforce solutions, David Ballew has consistently driven innovation and operational excellence. As the Founder and CEO of Nimble Global, David combines deep industry expertise with a unique perspective shaped by his neurodiverse AuDHD profile, enabling creative problem-solving and multidimensional insight. A pioneer in MSP models and workforce technologies, he is dedicated to bridging global compliance gaps and helping organisations build resilient, future-ready workforces.

Real People. Real Action. Real Innovation.

Disclaimer: This content is intended for informational purposes only and does not constitute legal, tax, or employment advice. Readers should consult qualified professionals in relevant jurisdictions before acting on the guidance provided. Nimble Global disclaims any liability for actions taken based on this publication.