Originally Published: 22 August 2023

This analysis is based on Nimble Global's proprietary research and 30+ years of practical experience across over 90 countries.

© 2019 - 2026 Nimble Global. All rights reserved.

Assess Before You Invest

Before you make the crucial decision to renew your Managed Service Provider (MSP) contract, consider opting for our independent third-party MSP Health Check. This comprehensive analysis provides a thorough assessment of your current MSP's performance, helping you make informed decisions on your future partnership and program health.

Ethical Considerations

The concept of an 'ethics wall,' commonly referred to as a 'Chinese wall' (a term that we believe is historically and culturally insensitive), often exists within national or global MSPs. These walls are meant to separate different functions within the organization but can sometimes lead to conflicting internal priorities that ultimately affect clients, suppliers, and vendors negatively.

Market Perception vs. Reality

Further complicating matters, the industry is rife with publications and awards that often require financial incentives for participation. This 'pay-to-play' model not only skews perceptions but also does a disservice to the MSP industry, clients, suppliers, and vendors, who are seeking genuine, unbiased insights.

Broad Portfolio: A Double-Edged Sword?

While boasting a diverse portfolio of well-known client logos may appear impressive, it doesn't necessarily equate to quality service or ethical business conduct. In some cases, lesser-known Managed Service Providers (MSPs) may offer a more personalized and committed level of service. Understanding your organization's ranking in your MSP's client list can be illuminating. Are you their top priority among 85 programs, or are you languishing further down the list?

A Changing World Requires a Changing Approach

We live in a world that has undergone drastic changes—technological advancements, shifting labor dynamics, and new ways of doing business. Consequently, your approach to selecting or continuing with an MSP must be equally adaptive.

What's Next?

Our MSP Health Check offers you the objectivity needed to assess your current provider rigorously. Through this service, we scrutinize multiple aspects of your MSP's performance, from ethical considerations to service delivery and from financial sustainability to technological capabilities. Armed with these insights, you'll be better equipped to make strategic decisions that align with both your operational and ethical standards.

Stay Nimble. Stay Compliant.

About the Author: With extensive experience in workforce compliance and global workforce solutions, David Ballew has consistently driven innovation and operational excellence. As the Founder and CEO of Nimble Global, David combines deep industry expertise with a unique perspective shaped by his neurodiverse AuDHD profile, enabling creative problem-solving and multidimensional insight. A pioneer in MSP models and workforce technologies, he is dedicated to bridging global compliance gaps and helping organisations build resilient, future-ready workforces.

Real People. Real Action. Real Innovation.

Disclaimer: This content is intended for informational purposes only and does not constitute legal, tax, or employment advice. Readers should consult qualified professionals in relevant jurisdictions before acting on the guidance provided. Nimble Global disclaims any liability for actions taken based on this publication.