Originally Published: 20 June 2024

This analysis is based on Nimble Global's proprietary research and 30+ years of practical experience across over 90 countries.

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CASE STUDY

INFORMATION TECHNOLOGY

Our client, a forward-thinking global Information Technology (IT) firm, recognized the necessity for innovative solutions to stay ahead in the competitive market. They identified a pivotal need for change in their workforce management processes and decided to transition from a first-generation (GEN1) Managed Service Provider (MSP) to a new (GEN2) MSP. Our team's expertise led to a successful implementation that met all project objectives across 22 countries, achieved 96% supplier engagement, and adhered strictly to the planned timeline for going live.

CLIENT GOALS

• Transition to a GEN2 MSP: Smoothly transition to a GEN2 MSP, integrating advanced features and a Vendor Management System (VMS) to ensure full supplier engagement and streamline program efficiency.

• Maximize Program Effectiveness: Leverage our MSP expertise in process engineering, project management, and governance to ensure timely program activation with minimal operational disruption, maximizing program effectiveness and strategic benefit.

OUR APPROACH

• Project Management Best Practices: Back to the basics - PM 101! We employed Prince2 methodologies to develop a comprehensive project management plan, including risk mitigation and clear communications ensuring precise task and milestone management.

• Strategic Supplier Partner Adoption: We engaged the supplier partners from start to finish, knowing they hold a wealth of information about the client's business practices, the local labor market, and historical experiences that can impact our mutual future success.

• Process Optimization and Governance Structure: We conducted an in-depth analysis and optimization of existing program processes while establishing a robust governance framework. This focused on clear roles, measurable outcomes, and alignment with strategic objectives, ensuring minimal operational disruption and maximum program effectiveness.

OUR RESULTS

• Effective MSP Transition and Supplier Integration: The transition to the advanced GEN2 MSP was smooth, with the full integration of a Vendor Management System, resulting in enhanced capabilities, 96% supplier adoption, and uninterrupted program continuity.

• Timely Implementation and Process Advancement: The MSP implementation was completed on schedule, facilitating immediate operational benefits and minimal disruption. Our strategic process improvements led to greater efficiency and optimized program performance.

Stay Nimble. Stay Compliant.

About the Author: With extensive experience in workforce compliance and global workforce solutions, David Ballew has consistently driven innovation and operational excellence. As the Founder and CEO of Nimble Global, David combines deep industry expertise with a unique perspective shaped by his neurodiverse AuDHD profile, enabling creative problem-solving and multidimensional insight. A pioneer in MSP models and workforce technologies, he is dedicated to bridging global compliance gaps and helping organisations build resilient, future-ready workforces.

Real People. Real Action. Real Innovation.

Disclaimer: This content is intended for informational purposes only and does not constitute legal, tax, or employment advice. Readers should consult qualified professionals in relevant jurisdictions before acting on the guidance provided. Nimble Global disclaims any liability for actions taken based on this publication.