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Hybrid MSP - Navigating the Crossroads of In-house Expertise and Outsourced Efficiency.

Nimble Global

Nimble Global

Navigating the Crossroads of In-house Expertise and Outsourced Efficiency.

The changing landscape of Managed Service Provider (MSP) models is driving a reevaluation of existing relationships and approaches. Traditionally, companies have leaned heavily on outsourcing to third-party MSPs, which often boast turnkey solutions and expertise. However, recent shifts indicate that a one-size-fits-all approach is increasingly misaligned with dynamic business requirements. Enter Hybrid MSP Innovation—a model that combines the strengths of in-house management and external service providers to achieve a best-of-both-worlds scenario.

Why Companies Reconsider Their Current MSP:

  1. Stagnation of Innovation: Over time, some MSPs may become complacent, failing to innovate or adapt to changing business environments.

  2. Supplier and Vendor DisengagementA decrease in engagement usually signals waning commitment to your business goals.

  3. High Turnover within the MSP Resource TeamConsistency is key. A revolving door of faces in your MSP team might indicate structural issues within the service provider.

  4. Outdated or Non-Scalable VMSIn today's data-driven world, an outdated Vendor Management System (VMS) is like a ship without a compass.

  5. Generational Stagnation: The belief that merely moving to the next generation of an existing MSP will solve current challenges is often misguided.

  6. Unhealthy DependenciesA realization that the relationship with the current MSP has run its course often leads to a "divorce" from the service provider.

The Hybrid Advantage

The Hybrid MSP model offers a flexible approach, leveraging a mix of in-house teams and outsourced expertise. This allows businesses to adapt more rapidly to market conditions, legislative changes, and technological advancements.

Financial Considerations in Hybrid MSP

Suppose your annual spending through your MSP program is $25 million. A 3% vendor fee for a 3-year contract would generate a fee revenue of $2,250,000. Now, if you adopt a hybrid model, this amount could be used to finance a wide range of investments such as:

  1. Staffing an internal resource teamSkilled personnel are essential for the success of any project, and these funds can ensure you have the best talent.

  2. Procuring an advanced VMS: A modern VMS offer much more than basic functions, including advanced analytics, which can drastically improve decision-making.

  3. Partnering with Direct Sourcing TechnologiesEmerging tech platforms can significantly reduce your recruitment costs while improving the quality of candidates.

  4. Other Business InvestmentsThe funds can also be used for strategic business initiatives, from R&D to market expansion.

Risk Factors in a Hybrid MSP

  1. Complexity in ManagementBalancing in-house and outsourced components requires sophisticated management tools and skills.

  2. Conflicting ObjectivesAligning the objectives of in-house teams with outsourced teams can sometimes be a challenge.

  3. Data GovernanceThe integration of systems raises issues about data governance, requiring stringent cybersecurity measures.

  4. Cost Overruns: While a Hybrid MSP could be more cost-effective in theory, poor planning can lead to cost overruns.

  5. Vendor Lock-in: A hybrid model may involve multiple third-party services, increasing the risk of becoming too dependent on a single provider.


While the Hybrid MSP model offers compelling benefits, it's not without challenges. Transparency in costs and value provided is crucial. Understanding the fee value and actual operating margin of your MSP can offer clarity. Remember, the aim is to get real value that aligns with your organization's needs and growth trajectory. Nimble Global is prepared to consult and offer tailored solutions, ensuring you get the most from your MSP strategy.

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