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Young Businesswomen




Sectors: Healthcare and Public Education

Case Study: Driving MSP Success in the Healthcare and Education Industries

Introduction: This case study showcases our role in helping clients establish and succeed with their Managed Service Provider (MSP) solution. Faced with competitive pressures from other staffing firms, our client offered its clients an MSP solution paired with a Vendor Management System (VMS). Our objective was to build a comprehensive program framework aligned with their customer base and provide additional services that delivered measurable value to the clients and the staffing firm.

Client Objectives:

  • Establish a comprehensive MSP solution paired with a Vendor Management System (VMS) to meet the specific needs of healthcare and education clients.

  • Develop a program framework that would align with their current customer base and address the unique requirements of the healthcare and education industries.

  • Offer additional services to create a compelling business case for clients and deliver measurable value to the staffing firm.

  • Strengthen the client's market position and increase revenue by providing training to national account managers on selling the MSP solution effectively.

Our Approach:

  • Program Framework Development: We worked closely with the client to develop a program framework that catered to the specific needs of healthcare and education clients. We addressed industry-specific challenges and integrated additional services that would deliver value and enhance the client's competitive edge.

  • Value Proposition Creation: We helped the client articulate a compelling business case for their MSP solution, highlighting the return on investment (ROI) and measurable value it would deliver to the clients and the staffing firm. This value proposition became a powerful tool in attracting and retaining clients.

  • MSP Sales Training: We conducted comprehensive sales training for the client's national account managers. This training focused on raising awareness of the target client profile, understanding the benefits of the MSP solution, and highlighting the additional revenue opportunities, such as commissions, that would result from its successful implementation.

  • Ongoing Support: Throughout the implementation process, we provided continuous support to ensure the successful adoption of the MSP solution. Our team remained engaged with the client, addressing challenges and providing guidance to drive the program's success.

Results: Through our strategic approach, we achieved the following outcomes:

  • Successful MSP Solution Implementation: The client successfully established and implemented their MSP solution paired with a VMS.

  • Enhanced Market Position: By offering additional services and a compelling business case, the client strengthened their market position and gained a competitive edge in healthcare and education.

  • Increased Revenue Opportunities: The sales training provided to national account managers enabled them to sell the MSP solution effectively. This led to increased revenue opportunities for the staffing firm, including commissions for the sales team and additional business.

  • Long-Term Success: Our ongoing support and partnership with the client ensured the continued success of their MSP solution. We remained involved in guiding their program and offering insights to adapt to evolving market needs.


Conclusion: This case study highlights our role in driving the success of an MSP solution in the healthcare and education sectors. By developing a tailored program framework, creating a compelling business case, and providing sales training, we helped the client establish a strong market position and achieve revenue objectives.


At Nimble, we are dedicated to empowering healthcare and education organisations to optimise workforce management through innovative MSP solutions. Contact us today to explore how our consultancy services can support your expansion efforts and ensure success in new markets.




Get in touch and let our consultants help create the best solution possible. 

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