CASE STUDY

INFORMATION TECHNOLOGY

An alarming global trend of labor law violations, specifically underpayment of contractors, has surfaced within the Information Technology sector – albeit ‘hush-hush’ across the Contingent Workforce Management (CWM) sector. Nimble was approached by a Managed Service Provider (MSP) with an IT sector customer operating across over 40 countries. Both grapple with significant compliance and ethical challenges in managing their extensive networks of suppliers and contractors.

These organizations faced a lack of standardized processes for auditing contractor compensation, exposing them to legal and compliance risks amid a concerning global trend of labor law violations, including underpayment and misclassification of contractors. This case study explores the unethical behavior of suppliers who charge market rates while paying contractors below minimum wage, severe exploitation brought to light not by routine audits but through whistleblower complaints. Our forensic audit across multiple countries revealed systemic failures in supply chain management, transparency, and accountability, prompting a paradigm shift in contractor management. By instituting a robust compliance framework, enhancing cross-border legal alignment, and creating a culture of compliance within the supply chain, we set a new industry standard, ensuring fair compensation practices and fostering a culture of integrity within the global IT sector.

PAIN POINTS

• Underpayment of Contractors.

• Legal and Compliance Risks.

• Supply Chain Transparency and Accountability.

• Cultural and Ethical Standards.

OUR SOLUTIONS

• Implement a rigorous audit process.

• Establish clear contract guidelines.

• Develop a compliance framework.

• Conduct supplier ethics training.

• Promote corporate ethical practices..

OUR RESULTS

• Compliance with international labor laws.

• Contractors received fair, competitive wages.

• Improved contractor morale and retention.

• Minimized discrepancies across countries.

• Enhanced supply chain ethical reput

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