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Evaluating MSP Partners

BEFORE spending time, money, and your energy – consider the reality of the MSP vetting experience.

Market perception based on brand, trade shows, industry publications, awards, and references is not always a true reflection of reality. Many customers are unaware of the internal politics ‘behind the scenes.’

Remember, you don’t know what you don’t know.

An extensive portfolio of customer logos is also not necessarily positive. Where will your organisation fall in the list of customers all expecting and thinking they are No 1 in the ‘pecking order?’ Perception and ‘sales talk’ are not always the reality waiting to unfold post-implementation!

Does the MSP have resource capacity with experience to implement your new program?

Do you know and understand all the details about the following?

  • Analytics

  • Audit Management

  • Client Team Turnover

  • Client Turnover

  • Conflict of Interest

  • Cost Management

  • Diversity Vendor Development

  • Escrow Financial Protection

  • Executive Turnover

  • Financial Controls

  • Financial Sustainability

  • Global Reality

  • Innovative Technology Partners

  • Legislative Compliance

  • Performance Management

  • Programme Governance

  • Programme Innovation Roadmap

  • Reporting

  • Satisfaction – Client/Vendor/Contractor

  • Service Delivery

  • Service Delivery Capacity Plan

  • Stakeholder Engagement

  • Tax Compliance

  • Team Development

  • Vendor Financial Sustainability

  • Vendor Management System (VMS)

  • Vendor Neutrality - Conflict Free

  • Vendor Strategy

  • Vendor Cost/Price Negotiation

  • Vendor Optimisation

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