Evaluating MSP Partners
BEFORE spending time, money, and your energy – consider the reality of the MSP vetting experience.
Market perception based on brand, trade shows, industry publications, awards, and references is not always a true reflection of reality. Many customers are unaware of the internal politics ‘behind the scenes.’
Remember, you don’t know what you don’t know.
An extensive portfolio of customer logos is also not necessarily positive. Where will your organisation fall in the list of customers all expecting and thinking they are No 1 in the ‘pecking order?’ Perception and ‘sales talk’ are not always the reality waiting to unfold post-implementation!
Does the MSP have resource capacity with experience to implement your new program?
Do you know and understand all the details about the following?
Client Team Turnover
Conflict of Interest
Diversity Vendor Development
Escrow Financial Protection
Innovative Technology Partners
Programme Innovation Roadmap
Satisfaction – Client/Vendor/Contractor
Service Delivery Capacity Plan
Vendor Financial Sustainability
Vendor Management System (VMS)
Vendor Neutrality - Conflict Free
Vendor Cost/Price Negotiation