10 Reasons Clients Change MSP
Navigating the Waters of Change
Changing a Managed Service Provider (MSP) is a significant decision for any organization. It's usually triggered by a range of factors that go beyond mere dissatisfaction. If you're contemplating this step, it's crucial to understand the most common reasons that lead to this decisive action.
1. Entitlement Leading to Apathy
When an MSP becomes too comfortable with a long-standing client, they might slacken in their efforts, leading to service apathy. The sense of entitlement can be the starting point for a downwards spiral in service quality.
2. Lack of Real Innovation
The dynamic nature of today's business environment demands continuous innovation. An MSP that fails to evolve and adapt to new technologies and methodologies can quickly become a liability.
3. MSP and Supplier/Vendor Non-Compliance
Compliance with industry standards and regulations is non-negotiable. Failure to meet these requirements exposes your organization to legal risks and could result in financial penalties.
4. Mergers and Acquisitions
Mergers and acquisitions can alter the operational landscape, often requiring a re-evaluation of existing partnerships. An MSP that was once a good fit may no longer align with your organization's evolved goals and objectives.
5. Falsified Supplier/Vendor Neutrality
Ask your program suppliers - an MSP claiming vendor neutrality but promoting a preferred partner behind the scenes is a significant red flag. This undermines trust and could lead to conflicts of interest that aren’t in your organization’s best interest.
6. Lack of Supplier/Vendor Engagement
When an MSP fails to actively engage with vendors, it can result in a fragmented approach that lacks coordination, ultimately affecting service delivery and quality.
7. Toxic Relationships
A business relationship must be based on mutual respect and open communication. When the relationship becomes toxic, it's time to reassess whether your MSP is still the right fit for your organization.
8. Cost and Price
Budget constraints and a review of ROI can prompt reconsideration of MSP contracts. While price should not be the sole criterion, it remains an important factor.
9. MSP Employee Team Negative Turnover (a.k.a. Churn)
High employee turnover within the MSP team leads to inconsistent service and the loss of institutional knowledge. This is disruptive and leads to performance issues over time.
10. Transition to a Hybrid or Insourced Model
Changing business strategies may necessitate a shift from a fully outsourced model to a hybrid or insourced approach. If your current MSP can't accommodate this shift, change becomes inevitable.
We're Here to Help
If any of these scenarios resonate with you, we offer a consultative approach to help you make the transition as seamless as possible. Our team can assist in assessing your current situation, formulating a transition strategy, and implementing the change. After all, changing your MSP should lead to an improvement, not just a shift.