A client must ALWAYS be able to trust their MSP to act in their best interest. Know your truth.
A very wise HR Director once said: 'sometimes we don’t know what we don’t know.'
This concept is why every MSP has a fiduciary responsibility to complete an annual forensic audit on behalf of their client. Fiduciary applies to any situation where a client justifiably places confidence and trust in another entity (MSP) and seeks that entity’s advice.
VMS reporting and analytics are not enough.
Data is the fact, but with analytics comes the potential for interpretation and fact-pattern manipulation. A forensic OPERATION is a ‘SKILL GAME,’ and our independent audit team has the specialised industry experience to search and identify anomalies that create awareness and lead to TRUTH delivering tangible continuous improvement.